ImgFuel’s FAQ

Our support team answers the following questions nearly every day

Go to the Login page, there is a "Forgot your password?" beneath the password entry box. Click there and enter your email. We will then assist you in retrieving your password.

To change your email address, simply Login, and go to Account page, you will see there is a box for you to reset your email. Type in your new email and click Save changes.

IMGFUEL is an online platform, thus, you do not have to worry about the system requirements. We support any kind of device and internet browser, you can enjoy our service no matter you are on a Mac, Windows, Chrome, or Safari.

To protect the security of your file(s) is always our priority, we guarantee your files are safe with us. To keep the files safe, we will make sure your files are encrypted by 256-BIT SSL security. For Pro members, you can access your original files in “My Account” under the “File Management”. We will by default keep your files, and you will be required to manually delete them in order for them to be removed permanently from our servers.

For more information, please visit our Privacy Policy. If you may have further inquiries, please feel free to contact us.

  1. If the conversion fails to complete, please try to restart the conversion progress.
  2. If this does not work, you are left with the option of re-uploading your file and converting it again. We ask that you to be patient and wait for the conversion to complete if your file size is big.
  3. If it is still unable to complete, please try using another browser and make sure no extensions are being used while opening the website.
  4. If the above methods cannot solve the problem, please do not hesitate to contact us and write us a report for it, we will try our best to assist you. and write us a report for it, we will try our best to assist you.

Normally, the conversion will be completed no more than a minute, unless you are PRO user with more than hundrens of images to upload and convert. If the conversion is taking longer than expected, it is probably because of the image size and the amount of images. However, if it is taking an abnormally long time, please check whether the browser is responding or not. A browser may stop responding during conversion due to internet connection issue. In this case, please restart the conversion.

Work from the cloud simply means that you don't need to have the image(s) you want to process in the same device from which you are working. If you are registered on Google Drive or Dropbox, you can download your files directly to our page and save them back to your cloud-based accounts after processing

Your support means a lot to us, it motivates us to improve our service better and better. After joining our membership, all exclusive premium features will be accessible such as:

  1. Unlimited conversions
  2. Unlimited storage space for the file
  3. Larger storage for uploaded tasks
  4. Unlimited amount of OCR tasks
  5. Maximum file size of 8GB to be uploaded
  6. File storage forever
  7. Maximum files per conversion
  8. More upcoming premium features:See More

You can simply drag and drop files to the area surrounding the "Select Files" button.

Or you can click the arrow on the right-hand side of "Select Files" button

  1. Upload from Device
  2. Upload from Google Drive
  3. Upload from DropBox
  4. Enter URL

After you have selected the files, click "Submit" to upload the file.

Optical Character Recognition, or OCR, is one of our unique features that allows you to convert different types of images into text. For instance, scanned PDF files or images were taken with your phone are converted into editable and searchable data. We currently support 17 different languages:

  • English
  • Catalan
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Italian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Slovenian
  • Turkish

When you have finished edit the image and arrive at the download page, you can click the arrow on the right-hand side of the download button and you can find 2 options to save the images:

  1. Save to device
  2. Save to dropbox

Select your ideal and appropriate destination to save your files.